1
Acceptance of Terms
By accessing or using Shiparoo, you agree to these Terms & Conditions. If you do not agree, do not use the Platform.
2
Eligibility
Users must be at least 18 years old and legally able to enter binding agreements. Business users represent they have authority to bind their organization.
3
Shiparoo Services
Shiparoo is a technology platform that allows users to compare shipping rates, purchase shipping labels, track shipments, manage shipping history, and integrate with supported carriers. Shiparoo is not a transportation carrier, freight forwarder, postal service, customs broker, or warehouse unless expressly identified for a specific service.
Key Covered Items & Examples:
- •Compare live multi-carrier rates (USPS, UPS, FedEx, DHL)
- •Purchase and print verified shipping labels
- •Track shipments in real-time without mandatory logins
- •Integrate store channels and manage fulfillment history
4
User Accounts
Users are responsible for maintaining accurate account information, protecting login credentials, and all activity conducted under their account.
5
Shipping Labels
All shipping labels are subject to carrier availability, carrier rules, and applicable laws.
6
Important Carrier NoticeCarrier Billing Adjustments
Shipping rates are based on information provided when a label is created. After a shipment enters a carrier's network, the carrier may verify weight, dimensions, addresses, packaging, declared value, service level, and other shipment details. If differences are identified, the carrier may assess additional charges or issue credits. Examples include dimensional weight adjustments, address corrections, residential or commercial reclassification, delivery area surcharges, additional handling, oversized package fees, fuel surcharge adjustments, customs-related billing, and other carrier-authorized charges. Shiparoo does not determine these adjustments. Any carrier-issued charges or credits may be applied to the customer's account after the carrier completes its billing review.
Key Covered Items & Examples:
- •Dimensional weight (Dim Weight) re-measurements
- •Address corrections & missing apartment/suite updates
- •Residential or commercial address reclassifications
- •Delivery area surcharges & remote area fees
- •Additional handling, fuel surcharges & oversized fees
- •Customs duties, taxes, and import/export charges
Carrier Audit & Adjustment NoticeShiparoo transmits exact carrier audit data. Carrier adjustments are determined directly by the carrier network (USPS, UPS, FedEx, DHL) upon parcel scan and audit.
7
Shipment Accuracy
Customers are responsible for providing accurate weights, dimensions, addresses, declared values, and shipment information. Inaccurate information may result in additional carrier charges or shipment delays.
8
Verification Tools
Shiparoo may provide address validation, package validation, surcharge notifications, AI-powered recommendations, and shipment verification tools. These tools are intended to improve shipment accuracy but do not guarantee that carrier adjustments will never occur.
9
Billing Disputes
Shiparoo may assist customers in submitting disputes regarding carrier-issued adjustments; however, final billing decisions remain solely with the carrier.
10
Shiparoo Protection PolicyShiparoo System Errors
If Shiparoo determines an adjustment resulted directly from a verified Shiparoo software error, Shiparoo may, at its sole discretion, issue a credit or reimbursement after internal review.
Verified Software Error ProtectionShould an incorrect charge originate from a confirmed software bug on Shiparoo, our team will review and issue appropriate billing credits.
11
Our GuaranteePricing Transparency Commitment
Shiparoo is committed to providing accurate shipping rates and minimizing unexpected carrier adjustments through shipment validation and continuous platform improvements. While carrier billing decisions remain outside Shiparoo's control, Shiparoo will help customers understand and review carrier-issued adjustments whenever reasonably possible.
Pricing Transparency PromiseWe build intelligent validation tools to help you minimize surprises. If an adjustment occurs, our team assists you in reviewing carrier documentation.
12
Payments
Customers authorize Shiparoo to collect applicable shipping charges, taxes, carrier adjustments, and approved service fees.
13
Refunds
Unused labels may be refunded in accordance with carrier policies. Carrier adjustments remain subject to carrier billing decisions.
14
Intellectual Property
All Shiparoo software, branding, logos, content, and technology remain the property of Shiparoo or its licensors.
15
Limitation of Liability
The Platform is provided 'as is' and 'as available.' To the fullest extent permitted by law, Shiparoo shall not be liable for indirect, incidental, consequential, or punitive damages.
16
Governing Law
These Terms are governed by the laws of the State of California.